Almost all transactions on the Givetastic platform are completed successfully, but sometimes things need to be corrected, and you may dispute having made or authorised a transaction.
To help us consider a complaint fairly, we’ll ask you to provide some information. We’ll decide what happened using evidence from you, the bank and any relevant third parties. Depending on the kind of transaction being disputed, you may need to provide additional information related to the disputed transaction.
In reaching a decision, we consider:
A disputed transaction can take up to 2-6 weeks to review and issue a judgment.
To raise a disputed transaction, contact [email protected]
If we cannot settle the matter with you directly, you can contact your bank, who will look independently.
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Monday to Friday 08:00 - 18:00
Response time usually 4 hours