Unfortunately all gift card purchases are final so please keep this mind when using your funds.

If you believe there are extenuating circumstances then please get in touch with us using the live chat facility on our site or email support@givetastic.com

If you think your account has been compromised then you should take the following steps immediately:

• Change your password

• Contact us at support@givetastic.com

We reserve the right to ask some additional security questions to confirm your ownership of the account.

Givetastic cannot accept any liability for any orders made from your account prior to you notifying us of the suspected breech.

No, there's no set limit on group collections. Our platform is designed to be flexible.

However, it's important to note that we employ advanced algorithms and sophisticated fraud detection measures to ensure the security and integrity of our platform. While there is no predefined limit, our smart algorithms actively monitor and analyse collections to identify any suspicious or fraudulent activities.

We don’t have a fixed maximum contribution amount per se - our payment provider Stripe analyses numerous different risk factors associated with each payment and will block any which it deems to be suspicious.

Givetastic is currently available to users in the USA and the UK.

We do accept international card payments though so you can contribute from anywhere in the world!

Please note that for users in the USA, bank withdrawals are currently unavailable so any collected funds must be spent on gift vouchers.

UK Customers
When the collection organiser purchases an all-in-one gift card they have the option to allow the recipient the ability to withdraw the funds to their bank.

This option comes with a 4.5% fee, which covers necessary bank transfer and identity verification charges. Many organisers prefer not to use it, as they want the entire balance to go directly to the recipient.

To find out if you can withdraw the funds from your all-in-one gift card, visit our shop and if you see a Withdraw funds link in the navigation then you can!

If not, then you can't. However, we have a large selection of retail partners where you can redeem your funds so there is something for everybody!
​
​US Customers
Due to US banking regulations, we’re unable to offer direct withdrawals to a bank account. However, you can use your all-in-one gift cards to choose from over 400 options available on our site, ensuring you have plenty of great choices!

Yes! Once your collection has finished you can send the recipient an All-in-one gift card which gives them the freedom to spend the collected funds on any of our wide range of retail partners.

You can even offer them the opportunity to withdraw the funds directly to their bank account! (a fee of 4.5% of the balance will be taken to cover obligatory banking/identity verification costs incurred by ourselves)

The Givetastic gift card is available in our shop - once it has been purchased it will automatically be attached to your collection.

When the recipient is sent the collection and signs up the funds will be available in their account to spend however they wish! 🙌

Yes! No matter where in the world you are, if you have been invited to contribute to a collection, you can!

UK

Collections can be transferred to almost all UK bank accounts and the funds will typically reach your account within 48 hours.

We charge a small 4.5% fee for bank transfers in order to help us cover obligatory processing fees.

USA

Bank withdrawals are currently unavailable for collections in the USA.

No, we do not store any of the details that you provide us with during the identity verification. All data is encrypted, deleted and never shared with third parties.

When you open a bank account, you usually need to take some ID into the bank branch; Givetastic is no different. We need to know who’s using our service. It helps us combat money laundering and keep everyone’s money safe.

So, depending on how you use your account and how much you collect, we’ll ask for you to verify your identity.

No, neither the collection admin or recipient sign an agreement. However, by using Givetastic you automatically agree to our Terms of Use.

No. Once you have split your funds between retailers, the purchase is complete and we cannot issue a refund or alter the division of funds.

Yes, you don't need to choose who to spend your collection on right now. However, we suggest creating an account with us right now to secure your funds to spend later.

Yes! If your basket total is greater than the amount available on your Givetastic gift card then you can pay any additional amount required during the checkout process.

Yes, you have to create an account with Givetastic to redeem your all-in-one gift card.

No, with Givetastic we give you the option to split your collection up however you want between the retailers you love. There is no obligation to spend it on one retailer, and you can split it between as many retailers as you like.

Yes, your gift card should arrive in your email inbox almost instantly, allowing you to spend it at your convenience.

You have 12 months, from the date the Givetastic gift card was purchased, to spend it.

You can exchange your Givetastic gift card in our online store for any one of our available gifting partners. We have teamed up with 80+ retailers, so you can choose from your favourite brands. You can view all the brands on our gift partner page.

The Givetastic all-in-one gift card allows you to exchange the balance in our online store for any of hundreds of different major retailers in the UK, USA and many other European countries!

You have the flexibility to spend the entire gift card at one retailer or divide it amongst multiple brands.

Please note that the all-in-one card cannot be used directly with retailers, it must be exchanged for an actual gift card in our store which can then be used with the retailer.

Once you have chosen a retailer and transferred your funds over to a gift card, you can spend your gift card straight away!

Yes! You can split your collection across as many retailers as you want.

UK

Yes! Once we have verified your identity you will be able to withdraw any collected funds to your UK bank account.

USA

Bank withdrawals are currently unavailable to users in the USA.

The funds will remain in your account for upto three months. After three months we will archive the collection and you will need to contact support to have this reactivated.

If you have received an email containing a Givetastic gift link and it's not working, contact customer support via our live chat or email us at support@givetastic.com and we can help you out.

Lucky you! If you have received a gift link from a friend or colleague containing a link for a Givetastic gift, click the link and find out what your friends, colleagues or family has given you.

Yes, you can see who has received and opened your email invitation on the admin dashboard.

Yes, on the admin dashboard when you are creating the collection there is a function to make contributing to the collection mandatory.

If someone has written something you don't think is appropriate for your card, contact support and we can help you out.

Yes, all cards and collections you create are private. We do not have a public dashboard or display collections on search listings. The only way in which someone will gain access to your card or collection is if you share your unique collection link with them.

Yes! You can close your collection early on your Givetastic dashboard if you are the admin of the collection. But all collections must stay open for a minimum of three days.

Yes! You can extend your closing date on your Givetastic dashboard if you are the admin of the collection.

No, we do not charge any card processing fees for contributions made!

At Givetastic we accept payments and contributions from all major card providers including VISA, Mastercard, Apple Pay and Google Pay.

Nope! At Givetastic we are completely transparent about all of our fees.

We do not charge any card processing fees meaning the entire contribution amount will reach the collection! 🙌

If you opt for a group card + collection then there are no fees if you spend the funds on gift vouchers and only a small 4.5% fee if you would like to withdraw the funds to your bank account.

If you opt for a group card only then we charge £4.49/$4.99 to send the card (payable once the card is ready to send).

Without our small fees we wouldn't be able to keep offering you a 100% digital solution to group gifting!

Please note that bank withdrawals are currently only available in the UK.

Givetastic charges Optional tips are a function that allows you to contribute a little extra to help us cover our obligatory transaction fees.

Voluntary tipping by donors

Donors can offer a voluntary tip when using Givetastic. Your generosity also contributes to maintaining a safe and secure environment for everyone in our community.

It's important to note that tipping is completely optional, and you can choose not to if you prefer.

If you think that you have contributed the wrong amount to a collection, contact support and we can help you out. The admin of the collection is not equipped to issue refunds to contributors.

Yes, the amount you contribute to a card is visible but only to the collection admin, no one else can see how much you have contributed to a collection. It is also not visible to the recipient, they will only see your group messages and the total of the funds collected.

Sure! In the email confirmation you received when signing the card there should be a link to edit your message (be sure to check your spam!)

If you cannot find the email then jump on our live chat service and we will be able to provide you with an edit link.

Yes. You can sign a card or contribute to the same collection more than once.

This decision lies with your collection admin. We offer an option to make contributions obligatory, as this is beneficial to some people and their collections. However, as a whole, no you do not need to contribute to a collection, you can just sign the card.

No! There are no limits on how many people can contribute to a Givetastic group collection. We only have a limit on the amount that can be contributed at any one time.

No! There are no limits on how many people can sign your Givetastic group card.

Yes, other people can see your name and messages that you have left inside the card.

You can edit a collection once you have closed a collection, but once the collection has ended and been sent you can no longer edit the collection.

Once you have created your group card you can invite people to sign and leave messages via email or send them your unique invitation link.

Currently you can only select from one of our 200+ Givetastic card designs. However, as we continue to improve our service this may be something we consider offering in the future.

A digital group card is simply an online card or ecard that can help you celebrate your loved ones digitally. It's paperless and can be signed by everyone, a perfect solution to passing a card around the office.

You can contact us at Givetastic by exploring our Customer Support page. We are available Monday - Friday 9am - 5pm via live chat and email.

Yes, you can create a card on its own without having to create a collection.

You can create a collection with Givetastic for every and any occasion. From goodbyes and thank you's to birthdays and new babies, you can celebrate anything with Givetastic.

With Givetastic it is free to sign up and create a group card or start a collection!

Collections

We do not charge any transaction fees on contributions so the full contribution amount will reach the collection.

If you opt to spend your collected funds on gift vouchers then we do not charge any fees either - that's right, it's completely free from start to finish! 🙌

If you are in the UK and opt to withdraw the funds to your bank then there will be a small 4.5% charge to help us cover obligatory processing fees.

Please note that bank withdrawals are currently unavailable in the USA.

Group cards

If you create a group card only, then we charge a small to fee to send your card once you have received all of your signatures and are ready to deliver it to your recipient - prices are as follows:

USA: $4.99

UK: £4.49

Givetastic allows you to create, share and contribute. Whether you have opted for a group card or group collection, Givetastic is easy to use and is the perfect solution for group gifting. To find out more, explore our how it works page.

You can sign a group card by following the link that was sent to you by the collection admin. We have set out some easy to follow steps that will allow you to leave a message on a card in a matter of minutes.

Givetastic is a 100% digital solution to gift giving. With us you can create an e-card, money collection pot or both!